When I called the front desk to inquire why I didn't have an Oceanview she was rude and I was told the Oceanview room that I paid for and confirmed was already sold out. When I got to the room it was not an Ocean view but instead, it was a view of the bay. I booked a Havana Ocean View Executive Room/King/Non-Smoking. This hotel was horrible from check-in to check-out. Tropicana AC must be giving people incentives to leave 5-star reviews on here and YOUTUBE because this hotel is disgusting. Finest Punta Cana By The Excellence Collection All Inclusive.Hilton Tulum Riviera Maya All-Inclusive Resort.
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